Frequently Asked Questions

Get answers to common questions about Color Consultant.

During your consultation we review hair history, assess tone and condition, discuss color goals, and test strand color or swatches. Your consultant recommends formulas, treatments, and a maintenance plan so you're informed and confident before booking any color service.

Most consultations last 20–40 minutes depending on hair length, complexity, and testing. Allow extra time if you're combining consultation with a service. We use the time to create a tailored plan and provide accurate pricing and timing estimates.

Photos help, but exact matches depend on your current color, hair health, and natural pigment. Your consultant evaluates feasibility, suggests realistic alternatives, and explains steps — including necessary lightening or corrective processes — to achieve a similar result.

Yes. We assess damage level, recommend treatments or deferral strategies, and may suggest bond-building services or conditioning protocols. If coloring risks further damage, we outline safer alternatives and a staged plan to protect hair while approaching your desired color.

Consultation fees vary; we provide transparent pricing based on time and evaluation needs. Many consultations are complimentary with booked color services. The consultant will explain any fee and how it applies to future service costs before you proceed.

Yes — photos, product lists, recent dye brands, and a timeline of past services help us assess your hair's history. Providing this information leads to more accurate recommendations and reduces surprises during the actual coloring process.